BEFORE YOU BOOK YOUR APPOINTMENT, IT IS IMPORTANT THAT YOU READ THROUGH ALL OF OUR POLICIES.

HOW TO ARRIVE

YOU MUST COME WITH YOUR HAIR WASHED, DETANGLED AND WITH NO PRODUCT. THIS MEANS YOU SHOULD WASH YOUR HAIR THE DAY OF OR THE DAY BEFOFE YOUR APPOINTMENT. AVOID ANY MANIPULATION SUCH AS STRAIGHTENING OR TIGHT BUNS WHICH MAY STRETCH YOUR CURLS AS WELL AS ANY TWIST OUTS OR BRAIDS THAT WILL NOT SHOW YOUR TRUE CURL PATTERN. DO NOT APPLY ANY OILS, HEAVY GELS OR PRODUCTS TO YOUR HAIR AS WE WANT TO SEE HOW YOUR CURLS NATURALLY SIT. IF YOU DO NOT DO THIS, YOU WILL BE CHARGED A FEE OF £50 TO WASH AND RESTYLE YOUR HAIR. WE RESERVE THE RIGHT TO REFUSE YOUR SERVICE AND YOU WILL AUTOMATICALLY LOSE YOUR DEPOSIT.

WASH AND DETANGLE YOUR HAIR THE DAY BEFORE YOUR APPOINTMENT. IF YOUR DETANGLING EXCEEDS THE ALLOCATED TIME, WE WILL CHARGE YOU A DETANGLING FEE OF £20.

DURING YOUR SERVICE

PLEASE NOTE THAT WE TAKE A BEFORE AND AFTER PICTURE OF THE BACK OF EVERY CLIENTS HAIR TO ADD TO YOUR PROFILE FOR YOUR STYLISTS REFERENCE.

CANCELLING YOUR APPOINTMENT

THINGS HAPPEN! IF YOU NEED TO CHANGE OR CANCEL YOUR APPOINTMENT, PLEASE LET US KNOW 24 HOURS PRIOR TO YOUR APPOINTMENT. IF YOU DO NOT SHOW UP FOR YOUR APPOINTMENT OR LET US KNOW WITHIN 24 HOURS THEN WE WILL CHARGE YOU THE FULL AMOUNT.

COLOUR SERVICES.

RECONSTRUCTIVE TREATMENTS MAY BE NEEDED PRIOR TO THE APPOINTMENT IF YOUR STYLIST FEELS AS THOUGH YOUR HAIR WILL NOT BE HEALTHY ENOUGH FOR THE COLOUR SERVICE. MULTIPLE VISITS MAY BE NEEDED TO CREATE THE DESIRED LOOK. EACH SUBSEQUENT VISIT WILL BE A SEPARATE CHARGE AND QUOTED FOR UPON THE CONSULTATION.

THE AGE LIMIT FOR COLOUR IS 16.

DEPOSIT REFUND

THE DEPOSIT IS NON REFUNDABLE.

LATENESS

IF YOU MORE THAN 10 MINUTES LATE THERE WILL BE A LATE FEE OF £20 OR WE MAY NOT HAVE THE TIME TO PROCEED WITH YOUR BOOKING. WE HAVE THE RIGHT TO CANCEL YOUR APPOINTMENT IF YOU DO NOT ARRIVE ON TIME AND WILL CHARGE YOU THE FULL AMOUNT OF YOUR SERVICE. IF YOU DO NOT SHOW UP FOR YOUR APPOINTMENT OR CANCEL BEFORE 24 HOURS, WE WILL CHARGE YOU THE FULL AMOUNT.

RESCHEDULING

THE MAXIMUM AMOUNT YOU CAN RESCHEDULE YOUR APPOINTMENT IS 3 TIMES AFTER BOOKING.

+1’S

YOU WILL NOT BE ABLE TO BRING A GUEST AS OUR SALONS ARE APPOINTMENT ONLY. IF YOU HAVE HAD SYMPTOMS OF IN THE LAST 20 DAYS OF CHEST PAIN, TASTELESSNESS OR A DRY COUGH OR YOU THINK YOU MAY HAVE COVID-19 PLEASE INFORM US BEFORE YOUR APPOINTMENT, WE HAVE THE RIGHT TO REFUSE ANYONE WITH A HIGH TEMPERATURE.

REFUNDS

BY CONSULTING TO A HAIR SERVICE, YOU AGREE THAT YOUR SERVICE AT THE CURL BAR LONDON IS NON REFUNDABLE.